Your membership has expired

The payment for your account couldn't be processed or you've canceled your account with us.

    Member Support
    Frequently Asked Questions

    Members with Print memberships to Consumer Reports or On Health can access their accounts to update their delivery address. After providing the requested information, you will find an option to "Change My Address" among the service options running down the left side of the page.

    If you don’t remember the username or password for your Digital membership, don’t panic! You can retrieve your username here, and reset your password here. You’ll receive an email from us during the retrieval/reset process, so if you don’t remember the email associated with your account, or if you no longer have access to it, please call us at 1-800-333-0663. Our Member Support agents are available Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.

    Note: We recently began converting eligible members away from their chosen usernames. Instead, these members can sign in with their email address as their username. You’d know if you were converted, because you would have had to confirm the conversion during a recent login. You also would have received an email from us documenting the conversion. (Disregard this Note if you joined us after November 2015 - your Username is already your email address.)


    Digital or All Access Membership

    If you need to make any changes to your Digital or All Access membership, please visit the Account Settings section of My CR.  After signing in, members will find information about your account and link(s) to cancel.  Partial months will not be refunded.  Your access to a Paid Service will terminate on the next monthly anniversary of your purchase date.

    Print membership / Magazine

    If you need to make any changes to your Print membership, please go here.  After signing, members will find information about their current memberships and link(s) to cancel.  Upon cancellation, CR will refund you the remainder of your print Paid Service fees on a pro rata basis based on the number of print issues which have not yet been mailed to you.

    Digital or All Access Membership

    If you’d like to turn off the automatic renewal on your Digital or All Access membership, please visit Manage My Membership. If you click the cancel button associated with your membership, you will be given the option to cancel now or keep your access until the end of your paid term.  

    Print Membership / Magazine

    If you’d like to turn off the automatic renewal on your Print membership,  please go here. In the “Service Options” list on the left side of the page, you will see the option to “Change My Automatic Renewal Status.” Clicking this will allow you to turn off, or turn on, automatic renewal.

    Members with Print membership do not automatically receive access to digital ratings and reviews on  If you would like to add this access, you can upgrade to an All Access membership by contacting Member Support at 1-800-333-0663 to speak to an agent Monday through Friday 8:00am - 8:00pm EST and Saturday 9:30am - 6:00pm EST. 

    We’d love to hear from you! To make it easy for you we have a few different ways for you to contact us.

    Chat: To chat with us, you can visit the Member Support section of our website. Just push the “Start Chat” button to begin chatting with an agent.

    Email: To email us, please use our email webform.

    Postal mail: If you’d prefer to write us the old-fashioned way, our address is:

    Consumer Reports

    101 Truman Avenue

    Yonkers, NY 10703

    Phone: Our phone number is 1-800-333-0663. You can speak to an agent Monday through Friday 10:00am - 7:00pm EST.

    After signing in, clicking your name in the top right corner of our website will bring you to My CR, a hub for your account settings and benefits. From here, click the Account Settings link (you may be asked to sign in again for security purposes) and you will be able to do things like update your payment and contact information, cancel/upgrade your membership, and more.

    If you only have a Print membership and do not have an account to sign in with, you can access your account with your account number.

    To join and become a member, go to Check out the different membership options and choose the one that’s right for you.  

    Renew your membership

    Digital memberships renew monthly or annually, since your membership automatically renews, you will not need to actively renew each month or year.

    To renew your Print memberships, please access your account here via your account number, as directed. If your membership is up for renewal, you will see the option to renew after signing in.

    We know it happens sometimes - the new issue of Consumer Reports you’ve been waiting for all month finally arrives, and it’s damaged. Don’t worry, we can help!  Fill out this form with your information and we’ll work to resolve your issue.

    Digital or All Access Membership

    To see the expiration date of your current membership, access your account directly. Once you sign in, you’ll see the terms of your membership, including your expire date and your rate.

    Print Membership / Magazine

    Members with Print membership will see their expiration date right on their mailing label. If you renewed recently and your renewal isn’t yet reflected on your label, you can access your account to confirm your expiration date.

    Once you’ve accessed your account, you’ll be able to do things like change your address, change your email address, buy a gift membership, change your communication preferences, report a missing or damaged issue, and suspend your service. You’ll also be able to renew your membership, if your expiration date is in the near future.


    You’ll find a publication/update date on many of our articles, reports, and guides on However, these dates do not correspond to Consumer Reports magazine issue dates. For magazine publication dates, you’ll find a 12-month index in the back of most issues. You’ll also find a 5-year compilation of these indexes in the Member Support section of

    Members with a Print membership have an account number they may need to access and make changes to their account online. The image below will help you find your account number on your mailing label. Your account number appears on your Consumer Reports mailing label, just above your name and to the left of the expiration date. On this sample magazine mailing label, the account number is shown in yellow. So you would enter this account number (without any spaces), as follows: 0000246813.

    If you don’t have any recent issues handy, please contact us. Our contact information can be found at the bottom of this page.


    Depending on what type of membership you’ve purchased, there are different ways of determining the status of your membership. Members with a Digital membership can access My CR to view a summary of your membership. Those with a Print membership can do this as well, but you can also see your expiration date on your mailing label.

    If you need help accessing My CR or have concerns about the status of your membership, please contact an agent.

    If you received duplicate copies of an issue, it’s possible that you have two active Print memberships with us. It’s also possible that we just printed your label twice by mistake. Comparing the account numbers on your mailing labels should solve the mystery: if the account numbers are the same, it was likely a one-off printing mistake. If the account numbers are different, you have two accounts.

    We can combine your duplicate accounts into one, we just need you to notify us of the situation. You can report duplicate issues in My CR, or by contacting us via your preferred method.

    You can use any of our contact methods to suggest a product to test or a subject to write about. We love getting suggestions, as well as hearing your experiences as a consumer. Everything we receive is reviewed and made available to our Editorial staff.

    The best place to confirm your latest renewal payment is in My CR. If you don’t see your payment, you may want to double check whether we charged you or cashed your check. If you’ve been charged or your check has been cashed, please contact us so an agent can investigate further.

    Readers should be on guard against offers of new Consumer Reports subscriptions or renewals from companies that are not authorized to offer subscriptions on our behalf. The ones we’re aware of are Pacific Magazine Billing LLC, Publishers Partnership Services, and Atlantic Publishers Group LLC, and there may be others as well.

    CR is taking action to address this problem. Meanwhile, how can you spot these unauthorized companies? For starters, an unauthorized mailing may include subscription options for both new subscribers and renewals, or not specify the subscription’s expiration date.  If you want to be sure that a subscription
    or renewal mailing came from us directly:

    1. CR addresses your subscription status in its mailings by always providing your expiration date on our notices (and it will match the date on your magazine label).
    2. CR renewal payments require you to make your check payable to Consumer Reports.  CR renewal orders are mailed to our Harlan,
      Iowa, or Markham, Ontario, addresses.
    3. CR does not charge cancellation fees.

    Sellers known as of 12/31/2019

    Publishers Partnership Services
    PO Box 1830
    Cheyenne, WY 82003

    Atlantic Publishers Group, LLC
    PO Box 787
    Niwot, CO 80544

    Secured Publication Mail Center (SPMC)
    1740H Dell Range Blvd, #514
    Cheyenne, WY 82009

    Publishers Payment Center
    610 E Bell Road, #494
    Phoenix, AZ 85022

    Global Publication Processing
    PO Box 30588
    Bellingham, WA 98228

    National Publishers Group
    101 N. Verdugo Road, Unit 9280
    Glendale, CA 91226

    National Processing Group
    4132 S. Rainbow Blvd, #388
    Las Vegas, NV 89103


    When contacting Member Support, please be sure to provide detailed information about your account and problem so that we can best assist you.

    Member Support representatives are available to chat now!
    Start Chat
    Email or write us at:

    Consumer Reports 101 Truman Avenue Yonkers, NY 10703


    Monday to Friday

    08:00am - 08:00pm ET


    09:30am - 06:00pm ET

    Trying to find when Consumer Reports last reported on a product/service? View our 5-year index plus other helpful links.